Getting Ready For Your Visit
- A list of your current medications
- Any and all diagnostic films other than films performed at Huntsville Hospital and Crestwood Medical Center
- Insurance information and card
- Photo ID
- Information about what treatments and medications have been tried in the past
- Medical records from prior visits that you think may be helpful
- Co-payment or minimum payment (given at appointment time) for uninsured patients
- List of questions you want to ask your physician
- New Patients: download a patient registration packet, complete and bring to your appointment
In general, fees charged in this office are reasonable and customary and are comparable with those charged in other pulmonary practices in our region.
As a courtesy, we do submit insurance claims for our patients. It is important that you have your correct insurance information at the time of your appointment and to notify our staff if your insurance coverage changes anytime during your care at PSA. We participate with most insurance plans; however, it is the patient’s responsibility to ensure proper authorization and physician participation before making an appointment. We recommend patients to read their policy book or call their insurance company to learn about benefits and coverage of their policy.
Patients are expected to pay all co-pays, co-insurance and deductibles at the time of service. Monthly statements are mailed to each patient with patient balance due expected within 30 days. Please see the enclosed Patient Payment Policy for more details. Our business office staff will be happy to assist you with any questions regarding services provided at our office. The business office can be reached at (256) 883-2110.
All new prescriptions are given to the patient at the time of the appointment. If you need a refill on your prescription, please call during the office hours of 8:00 a.m. and 5:00 p.m., Monday thru Friday at (256) 883-2112. It is PSA’s general policy not to refill lost or stolen prescriptions or refill any requests made after hours. It is also our policy that all requests for refills received prior to 3:30 p.m. will be addressed the same day.
To facilitate efficient handling, please provide the following information at the time of the request:
- Your Full Name
- The name of medication(s) you need refilled (including strength)
- The pharmacy you use (name and phone number)
- A number where you can be reached
We will contact you to inform you if your prescription will not be called in or if we have further questions regarding your condition, otherwise, the prescription will be called in by the end of the day. You will want to check with your pharmacy after 5:30 p.m. Certain prescriptions are available by written refills only and will require you to pick up the prescription. At times, a refill may not be given if the patient has not had a visit within the past year, therefore, you may be asked to make an appointment prior to receiving your prescription.
Emergencies (Outside of Office Hours)
A physician is on-call 24 hours a day, seven days a week to handle emergencies. If you have a problem that necessitates seeing a physician, please call our office number at (256) 883-2112 and the answering service will page the physician on-call. We encourage you to call during office hours so that you have a better chance of reaching your regular physician and he will have your medical records available.
If you believe the emergency is serious or life-threatening go directly to an emergency department for immediate care or call 911.